Privacy Policy

Last Updated: March 3, 2023

Welcome to Ever Remember. Your privacy is important to us, and we are committed to protecting any personal information you provide. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We collect only the necessary information required to provide our services:

  • Personal Information: We collect and store user names and email addresses to maintain transaction records and provide customer support.
  • Payment Information: We store payment details such as transaction amount, Stripe Payment ID, and payment method. However, we do not store credit card or banking details.
  • Session Data: AI-generated content is temporarily stored for user access after payment but is not permanently saved.
  • Feedback Data: If users provide feedback voluntarily, we may store it for service improvements.

2. How We Use Your Information

We use your information only for the following purposes:

  • To generate condolence messages, sympathy letters, obituaries, or eulogies based on user input.
  • To process payments and verify transactions.
  • To respond to inquiries, feedback, or customer support requests.
  • To improve our services by analyzing feedback and usage trends.

3. Data Storage & Retention

  • We retain personal information (name, email) and payment records for transaction verification, customer support, and compliance purposes.
  • AI-generated content is not stored permanently and is only available during an active session.
  • Users may request the deletion of their personal data (name, email) by contacting support@ever-remember.com. However, payment records cannot be deleted as they are retained for legal, financial, and regulatory compliance.

4. Cookies & Tracking Technologies

We use cookies and session-based tracking to provide a seamless experience. These are used to:

  • Keep track of user input during the session.
  • Prevent unauthorized access or fraudulent activity.
  • Improve website functionality and user experience.

You can manage or disable cookies in your browser settings, but doing so may affect the functionality of our service.

5. Data Security

We implement appropriate security measures to protect your information, including:

  • SSL Encryption: Ensuring secure communication between your browser and our server.
  • Secure Payment Processing: Payments are handled by trusted third-party providers.
  • Session Security: Implementing CSRF protection and rate limiting to prevent unauthorized access.

6. Third-Party Services

We may use third-party services (such as payment providers) to process transactions. These services have their own Privacy Policies, and we recommend reviewing them for more details.

7. Your Rights & Choices

You have the right to:

  • Request deletion of your personal information (excluding payment records required for compliance).
  • Opt out of receiving emails or promotional messages.
  • Contact us for any privacy-related concerns.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the last updated date. Your continued use of our service constitutes your acceptance of any modifications.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: